Shipping policy
Shipping
We ship within the United States only. We do not ship internationally, and we cannot ship to freight forwarders.
Local Pickup — Free
Free pickup at our shop: RYVOX, 7215 US-24 #130, Colorado Springs, CO 80915. Choose Pickup at checkout and we will email you the moment your order is staged and ready.
Please call or text (719) 791-1971 before you drive out so we can confirm your order is on the shelf and someone is on site. Bring your order confirmation and a photo ID.
Free Shipping Over $299
Orders of $299 or more ship free by standard ground within the lower 48 states. This applies to standard parcels under 35 lb. Heavy parcels, lithium batteries and complete bikes ship at the rates below because carriers charge us real freight on them, and we would rather be straight about that than hide it in the price of everything else.
Shipping Rates
Rates are weight-tiered and calculated on the total shipped weight of your order:
- Up to 5 lb — $9.95
- 5 to 20 lb — $19.95
- 20 to 35 lb — $44.95
- 35 to 60 lb — $59.95
- 60 to 120 lb — $89.95
- Over 120 lb — $249 LTL freight
These rates are charged at checkout, so you always see the shipping cost before you pay. If your order is unusually bulky and the freight comes in materially different from the rate you were charged, we will contact you before shipping — we do not surprise-bill freight after the fact, and we will refund the difference if we over-collected.
Wheel Sets — Shipping Included
Complete wheel sets and supermoto conversion sets ship free. Freight is already built into the price you see, so what is on the page is what you pay.
Lithium Battery Packs
Lithium battery packs are classified UN3480 and ship ground only, with signature required. There is no air option, no expedited service, and no exceptions — these rules are set by the carriers, not by us. Because of the hazmat handling and packaging involved, battery shipping is charged separately at checkout: $125 for a single pack and $250 for orders containing two or more.
Ground transit across the country can take a while. Send it somewhere a person will be present to sign — undeliverable battery shipments that come back to us incur return freight at your cost.
Complete Bikes
Complete electric dirt bikes ship within 7–14 business days, due to size, freight scheduling and preparation time. The carrier will contact you to schedule delivery, so please use a phone number you answer.
These are estimates, not guarantees. Lead times move with supplier stock, freight capacity, weather and holidays. If your order is going to take materially longer than the window above, we will contact you with a revised estimate, and you can cancel for a full refund at that point.
Bikes ship crated LTL freight at $250, or free local pickup. If you add parts to a bike order, the combined crate ships at $350. Orders with more than one bike are charged $500 at checkout and we confirm the exact freight with you before anything moves, refunding any difference. Bikes are too heavy and too valuable for parcel carriers, and crated freight is how they arrive straight. We will confirm what the delivery requires on your end, including whether you need a liftgate or can meet the truck at a dock.
Some bikes ship direct from the manufacturer's US warehouse with freight included — those listings say so and show free shipping at checkout.
Inspect the crate before you sign. Note any damage on the delivery receipt at the time of delivery. A signed clean receipt makes a freight damage claim very difficult to win.
Processing Times
Orders are processed and shipped as quickly as possible — typically within 1–2 business days. Warp 9 components ship direct from the manufacturer and typically leave within 1–3 business days. During high-volume periods, please allow up to 3–5 business days for processing.
You will get tracking by email as soon as a label is cut. If you have not seen tracking within 5 business days, email support@ryvox.com and we will chase it.
Pre-Order Items
Pre-order items ship on their own schedule, not with the rest of your order. See the Pre-Order section below for current status. If you order a pre-order item alongside in-stock parts, we ship the in-stock parts first at no extra shipping charge to you.
Addresses and Delays
Check your shipping address before you submit the order. We can usually correct an address if you email support@ryvox.com within an hour or two, but once a label is cut, carrier address changes cost money and we pass that through.
Once a package is with the carrier, transit time is out of our hands. We will help you open a claim on anything lost or damaged — email support@ryvox.com and we will handle the carrier side for you.
Pre-Orders
A pre-order means you are buying a specific item from a specific production run before it lands in Colorado. We do this so you get a real allocation instead of watching stock sell out.
What Is on Pre-Order Right Now
Supermoto wheel sets are currently pre-order. We ship to you, or release for pickup, as soon as stock is received and inspected. If the timing moves, you will hear it from us by email as soon as we hear it.
You Are Charged at Order
Pre-orders are charged in full when you place the order. That payment is what reserves your set from the run. There is no deposit-and-balance structure on wheel sets.
Cancelling a Pre-Order
You can cancel a pre-order for a full refund any time before it ships. No restocking fee, no partial refund, no argument. Email support@ryvox.com with your order number.
Once your pre-order has shipped it is a normal order, and our standard Returns and Refunds policy applies, including the 15% restocking fee on non-defective wheel set returns.
Wheel Sets Ship Bare Unless Stated
Unless a listing specifically includes rotors or a sprocket, wheel sets ship bare — no brake rotors, no sprocket, no sprocket bolts. Several of our wheel builders let you add a rotor and tire as options; what you selected is what ships. Plan the remaining parts as part of your build budget, and email us if you are unsure what your platform needs.
Mixed Orders
If your order includes in-stock parts and a pre-order item, we ship the in-stock parts right away and the pre-order item when it arrives. You are not charged extra shipping for the second shipment.
Questions
RYVOX
7215 US-24 #130
Colorado Springs, CO 80915
Phone: (719) 791-1971
Email: support@ryvox.com